FAQs

Do you need an existing account with Rinkit.com in order to register on Rinkit.Trade?

No, you do not need an account with Rinkit.com in order to have an account with Rinkit.trade, however it can come in handy to determine your suitability to trade from looking into your previous order history on Rinkit.com.

 

I have signed up to trade but I can’t see any prices, what do I do?

You will be unable to see pricing or place orders on Rinkit.trade until your account has been authorised by a Trade Account Representative. We aim to contact you within 1 business day using the number you have provided on your account application.

 

A product I wish to order is out of stock, when will this be back in?

Unfortunately, due to the popularity of our products we do occasionally go out of stock. You can ask your Trade Account Manager to check when these are due back in. To make things easier, you can even sign up to receive a notification on the day it arrives back in stock.

 

I can’t remember my password, how can I change it?

You should see a link to change your password below the login credentials. Alternatively, contact your Trade Account Manager or email trade@rinkit.com in which someone will be able to assist you.

 

Do you offer credit accounts?

Currently Rinkit.trade do not offer trade credit accounts. If this changes your trade account representative will inform you.

 

I have just placed an order, when will I receive my VAT invoice?

You should receive your VAT invoice via email once your order has been dispatched and processed within 24 hours. If for some reason this does not arrive within that time, please contact your Trade Account Manager or email trade@rinkit.com.

 

How long will my order take to arrive?

We aim to dispatch all trade orders the same day, if ordered before the 4pm cut off time. This may extend to dispatched within 24 hours during busy periods i.e. Christmas, Black Friday & Bank Holidays. Dependant on the size of your order, this will either be placed on a next day service or 2-3 working day service you can ask your Trade Account Manager for these details.

 

How can I track my order?

Once your order has been processed, you will be given a unique tracking number from one of our trusted couriers. This should arrive via email once your order has been dispatched. Alternatively, you can contact your trade account manager for these details.

 

What payment options do you offer?

At the checkout stage on Rinkit.trade we offer various payment options. These payment options include Debit, Credit and PayPal transactions. We do not accept AMEX.

 

Can I have a Pro-forma Invoice and pay by bank transfer?

If you require a Pro-forma invoice and prefer to pay via bank transfer or BAC’s please contact your Trade Account Manager to discuss this.

 

I no longer need my trade account, how do I close it?

If you no longer require your Rinkit.trade account, please email trade@rinkit.com and make a request to close your account where a Trade Representative will be able to arrange this for you.

 

When is the Live Chat service available?

Live chat to your Trade Account Manager is available Monday-Friday 8.30-17.00. If you require urgent assistance outside of these hours, you can email sales@rinkit.com.