Account & Registration

Do I need an existing account with Rinkit.com to register on Rinkit.trade?

No, an account on Rinkit.com isn’t required to sign up for Rinkit.Trade. However, if you’ve previously ordered from Rinkit.com, it may help us verify your trade eligibility faster.
I’ve signed up for a trade account but can’t see any prices — what should I do?

Trade pricing and ordering become available once your account is approved by a Trade Account Representative. We aim to process applications within one working day and will contact you using the phone number you provided.
How do I reset my password?

Click the "Forgot Password?" link on the login page to reset your password. If you need further assistance, contact your Account Manager or email trade@rinkit.com.
How do I close my account?

If you no longer require your account, please email trade@rinkit.com with your request, and a Trade Representative will help you close it.

Stock & Availability

A product I want is out of stock. When will it be available?

High demand can cause some items to sell out. Your Account Manager can provide estimated restock dates, or you can sign up for stock notifications to be alerted when an item is available again.

Orders & Delivery

How long does delivery take?
  • Standard Orders: Weekday orders placed before midday are dispatched the same day and delivered the next working day.
  • After Cut-Off / Peak Periods: Orders placed after midday or during peak periods (e.g., Christmas, Black Friday, Bank Holidays) may be dispatched within 24 hours.
  • Pallet Orders: Typically require 2-3 working days for delivery.

For further details, please contact your Trade Account Manager.
How do I track my order?

Once dispatched, you will receive an email with a unique tracking number from our courier. You can also contact your Account Manager for tracking information.
When will I receive my VAT invoice?

VAT invoices are sent via email within 24 hours of dispatch. If you don’t receive your invoice in that time frame, please get in touch with your Account Manager or email trade@rinkit.com.

Payment & Billing

What payment options do you offer?

We accept many payment methods at checkout, including:

  • Debit & Credit Cards
  • American Express (AMEX)
  • Apple Pay
  • PayPal
Can I get a Pro-forma invoice and pay by bank transfer?

Yes. If you prefer to pay via bank transfer (BACS), please contact your Account Manager to request a Pro-forma invoice.
Do you offer credit accounts?

Rinkit.trade doesn’t offer trade credit accounts at this time, but your Account Manager will let you know if this changes.
How can I contact my account manager?

Our Account Managers are available Monday to Friday, from 8:00 AM to 5:30 PM at trade@rinkit.com.

For urgent inquiries outside business hours, please email sales@rinkit.com.

Can't find what you're looking for?

Send us an email to tell us what's up and someone will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at trade@rinkit.com.