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FAQs
I have signed up to trade but I can’t see any prices, what do I do?
You will be unable to see pricing or place orders on Rinkit.trade until your account has been authorised by a Trade Account Representative. We aim to contact you within one business day using the number you have provided on your account application.
A product I wish to order is out of stock, when will this be back in?
Unfortunately, due to the popularity of our products we do occasionally go out of stock. You can ask your Trade Account Manager to check when these are due back in. To make things easier, you can even sign up to receive a notification on the day it arrives back in stock.
What payment options do you offer?
At the checkout stage on Rinkit.trade we offer various payment options. These payment options include Debit, Credit and AMEX.
How long will my order take to arrive?
We aim to dispatch all trade orders the same day, if ordered before the 2pm cut off time. This may extend to dispatched within 24 hours during busy periods i.e. Christmas, Black Friday & Bank Holidays. Dependant on the size of your order, this will either be placed on a next day service or 2-3 working day service you can ask your Trade Account Manager for these details.
How can I track my order?
Once your order has been processed, you will be given a unique tracking number from one of our trusted couriers. This should arrive via email once your order has been dispatched. Alternatively, you can contact your trade account manager for these details.